(03-20-2016, 09:12 AM)Clubb Wrote: Maybe I'm gullible and should wait until I receive to post my experiences, however, this man has proven to be a gentleman and one of the best vendors I have ever had the pleasure of dealing with.

I stuffed up on the exchange rate and shorted him some money. Getting ready to make another WU transfer, with another WU fee, he told me not to worry about it, and to simply remember him when I placed my next order.

Well, I haven't even received my first order before just placing my 2nd order. I also sent the extra cash that was owed to him. His customer service alone was enough to win me over. In an age where customer service is almost non existent, it is a breath of fresh air to speak to a vendor who actually is concerned about his customers. (Even if he is not concerned, he takes the time to pretend, and that alone makes you feel good).

I just placed a 2nd order. Fingers crossed that both orders arrive ok, but regardless, he has won me over purely because he went out of the way to look after me.

I'm in Sydney and realistically, I have to be prepared for the occasional LL. (Australian Customs are some of the toughest in the world). I don't take risks lightly, but MM made me feel like a friend. How could you not give your business to a friend?

Thanks MM. I look forward to thanking you again soon when I receive my mail.

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(03-22-2016, 02:37 AM)ach0186 Wrote: Hands down the best vendor I've dealt with.

Received my latest order in record time, one more on the way this week.

Thanks Macro

(03-22-2016, 02:46 AM)hooper Wrote: Macro,
    You have more class than I do.  Somebody raised you right.  I really don't see how you do it.

(03-22-2016, 02:58 AM)Clubb Wrote:

(03-20-2016, 09:12 AM)Clubb Wrote: Maybe I'm gullible and should wait until I receive to post my experiences, however, this man has proven to be a gentleman and one of the best vendors I have ever had the pleasure of dealing with.

I stuffed up on the exchange rate and shorted him some money. Getting ready to make another WU transfer, with another WU fee, he told me not to worry about it, and to simply remember him when I placed my next order.

Well, I haven't even received my first order before just placing my 2nd order. I also sent the extra cash that was owed to him. His customer service alone was enough to win me over. In an age where customer service is almost non existent, it is a breath of fresh air to speak to a vendor who actually is concerned about his customers. (Even if he is not concerned, he takes the time to pretend, and that alone makes you feel good).

I just placed a 2nd order. Fingers crossed that both orders arrive ok, but regardless, he has won me over purely because he went out of the way to look after me.

I'm in Sydney and realistically, I have to be prepared for the occasional LL. (Australian Customs are some of the toughest in the world). I don't take risks lightly, but MM made me feel like a friend. How could you not give your business to a friend?

Thanks MM. I look forward to thanking you again soon when I receive my mail.

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Here's my post again. Went unnoticed before, but quiet pertinent now.

(03-22-2016, 03:09 AM)Hollywoodjimbo Wrote: Well said Hooper! Macro is the true definition of professional! The proof is here in black and white.
This is not Amazon or some fast food joint where you snap your fingers and your stuff arrives. You would not find the professionalism at Amazon or the burger joint that Macro has displayed. End of rant....
Peace!

(03-22-2016, 03:21 AM)Clubb Wrote: Thanks MM. Didn't mean unnoticed by you!!

I meant it must have gone unnoticed by everyone if people are still coming back and bitching. Then again, I'm only a newbie. What do I know??

I do know this: In the 20 odd years I have been doing this, and as the local contact (vendor) myself for an Asian outfit for 2 years, I've seen both sides of the fence. Good, professional customers who are prepared to order and wait, and immature, petty customers who want everything 'yesterday'. My diplomacy only lasted 2 years, before I spat the dummy and could no longer be tolerant.

MM, you deserve a medal. From the looks of things, you have a large business and I would imagine a large customer base. Kudos to you for keeping your cool.

(03-22-2016, 03:26 AM)Purenastyplaya Wrote:

(03-22-2016, 03:21 AM)Clubb Wrote: Thanks MM. Didn't mean unnoticed by you!!

I meant it must have gone unnoticed by everyone if people are still coming back and bitching. Then again, I'm only a newbie. What do I know??

I do know this: In the 20 odd years I have been doing this, and as the local contact (vendor) myself for an Asian outfit for 2 years, I've seen both sides of the fence. Good, professional customers who are prepared to order and wait, and immature, petty customers who want everything 'yesterday'. My diplomacy only lasted 2 years, before I spat the dummy and could no longer be tolerant.

MM, you deserve a medal. From the looks of things, you have a large business and I would imagine a large customer base. Kudos to you for keeping your cool.

Hey Clubb, make sure you hit the welcome thread and introduce yourself. Should have been your first post.

(03-23-2016, 02:22 PM)whatapain Wrote: Good day friend. As the order states that it is still awaiting to be shipped, is it possible to change it to something that might be able to make it through? Not sure if its possible, but worth a try.
Thanks bro
Whatapain