http://www.drugspillsmart.com

[IceWizard]

Got ya covered tylerhann...

Ice

[tylerhann]

Got ya covered tylerhann...

Ice

Not sure what you mean; can you elaborate on that?

[IceWizard]

Did you want that post deleted or left there?

Ice

[tylerhann]

SlickHmmm.  Reading the thread and contemplating an order.   Not so sure after reading the last few posts.  Suggestions??
Slick

Hey, I just want to say that every indication is that this is a vendor you can probably trust.  Reputation seems sterling on this forum and in google searches.  I'm very careful with a new vendor since nobody likes to get burned, and I have been burned a couple of times.  My order from DPM came packaged well and in an unusually short period of time but they sent the wrong items (Grrrr) 

My take on it at this point:  Accidents can happen, and they can happen to any vendor, no matter how good they are.  What really matters is how they handle the problem. 

So far, I can't really complain.  They were immediately responsive when I emailed them about it.  When they requested, and saw the pictures of the items I received, they agreed to reship the correct items.  My only issue is with how long it will take before I receive a tracking number from them for the reshipment.

The clock is ticking.  I'll post again when I actually receive a tracking number.

---

Did you want that post deleted or left there?

Ice

Gotcha, everything is fine; no need to delete. I fixed it.  Thanks

[Hollywoodjimbo]

Yes, fast shipping of the wrong item! That was my experience and it seems others as well. So if you want the wrong item fast, this is your vendor. I'm their defense they did send the correct item after I complained extensively. In that sense, it was the complete opposite of "fast", closer to 3 weeks.
Peace!

[Slick]

Thanks Hollywood!  After the other vendor's fiasco, I can't afford the wait  (if there is a problem) or the luxury of ordering from more than one vendor at a time!   Going to keep reading!!  

Slick

[Hollywoodjimbo]

Knowledge is power! Keep reading Slick!
Peace!

[tylerhann]

Yes, fast shipping of the wrong item! That was my experience and it seems others as well. So if you want the wrong item fast, this is your vendor. I'm their defense they did send the correct item after I complained extensively. In that sense, it was the complete opposite of "fast", closer to 3 weeks.
Peace!

Never once had that issue with this vendor.

---

Currently waiting on payment info. Hope he gets back to me by tonight so I make the next shipment.

I am having an issue with DPM.  I still have faith that they will do the right thing and re-ship the correct items but everything is going at a snail's pace.  I recognize that when working with an IOP, things can take a while, however, over the course of the last 7days since I reported this problem to the vendor, an awful lot of emails have been exchanged with promises made, and not kept, contradictory comments made, etc... 

Bottom line, I was promised a tracking number this last Monday, and still do not have it today (Friday).  

My intention in posting, to be honest, is that maybe it will light a fire under them and maybe they'll be more responsive if they know others are watching how they handle this issue.  I don't think that's unfair to them.  In fact, it gives them an opportunity to really shine.  After all, most of us judge the quality of a vendor, not by how cheap they are, how wide a product line is, or even how fast they deliver, as much as how well they deal with customer issues when they are at fault.

I know I am a new forum member.  If anyone thinks this is not the correct way to deal with this, please let me know.

[tylerhann]

Remember this vendor only ships one day a week.

I did not know that.  What day of the week is that if you know?  Even so, I was promised, last Friday, that I would receive a tracking #, this past Monday, which I did and have not yet received.

[Hollywoodjimbo]

I agree with MrChucky! Your magazine may show up before your tracking number. That's just the crazy way it all operates. I'd still send a polite nudge about the TN though.
Peace!