05-13-2016, 03:13 PM
(05-12-2016, 11:01 PM)Mrchuckey12 Wrote:(05-12-2016, 08:26 PM)Hollywoodjimbo Wrote: Yes, fast shipping of the wrong item! That was my experience and it seems others as well. So if you want the wrong item fast, this is your vendor. I'm their defense they did send the correct item after I complained extensively. In that sense, it was the complete opposite of "fast", closer to 3 weeks.
Peace!
Never once had that issue with this vendor.
Currently waiting on payment info. Hope he gets back to me by tonight so I make the next shipment.
I am having an issue with DPM. I still have faith that they will do the right thing and re-ship the correct items but everything is going at a snail's pace. I recognize that when working with an IOP, things can take a while, however, over the course of the last 7days since I reported this problem to the vendor, an awful lot of emails have been exchanged with promises made, and not kept, contradictory comments made, etc...
Bottom line, I was promised a tracking number this last Monday, and still do not have it today (Friday).
My intention in posting, to be honest, is that maybe it will light a fire under them and maybe they'll be more responsive if they know others are watching how they handle this issue. I don't think that's unfair to them. In fact, it gives them an opportunity to really shine. After all, most of us judge the quality of a vendor, not by how cheap they are, how wide a product line is, or even how fast they deliver, as much as how well they deal with customer issues when they are at fault.
I know I am a new forum member. If anyone thinks this is not the correct way to deal with this, please let me know.