06-25-2016, 12:36 AM
(This post was last modified: 06-25-2016, 12:38 AM by MOHFLRSEA.
Edit Reason: ^ that guy
)
(06-24-2016, 05:49 AM)Macro Mass Wrote:(06-24-2016, 05:39 AM)FootballKing Wrote: First ordered placed a few months ago and received in about 2 weeks, but only 1 of 2 items shipped. Macromass did not fix upon request.
My 2nd order has not yet been received. Placed Order "Date: 28th Apr 2016" - well before these customs issues...
Twice I was told "tracking on Monday" Still nothing.... Have contacted numerous times.
"Tracking on Monday - 20th May 2016 @ 10:52 AM" (nothing provided)
"Tracking on Monday - 17th Jun 2016 @ 12:29 PM" (nothing provided)
Have yet to receive goods. Has been almost 2 months. Not sure what's going on here... Help?
What is your order number?
(06-24-2016, 05:39 AM)FootballKing Wrote: First ordered placed a few months ago and received in about 2 weeks, but only 1 of 2 items shipped. Macromass did not fix upon request.
My 2nd order has not yet been received. Placed Order "Date: 28th Apr 2016" - well before these customs issues...
Twice I was told "tracking on Monday" Still nothing.... Have contacted numerous times.
"Tracking on Monday - 20th May 2016 @ 10:52 AM" (nothing provided)
"Tracking on Monday - 17th Jun 2016 @ 12:29 PM" (nothing provided)
Have yet to receive goods. Has been almost 2 months. Not sure what's going on here... Help?
Ok, So what was the issue with your first order which I did not fix upon request. I am desperate to know that. And as for this second order do you expect me to ship to you from PH ever time you place an order to be shipped from P. I did you a favor and shipped your order from PH instead of P in the amount you paid. Calculate the cost of shipping from PH and calculate the cost of the products you received from PH and then come back to me or this forum and tell people what wrong was done with you or what did I not fix. As for your second order you again ordered from P expecting that it would be shipped from PH. Well it can't be and I have told you that even via the website messaging system. The second order from P has been forwarded already. Do bother Googling about what is happening in P these days. I did send you the links about shipping from P being closed for a reason and now Google again about the Killing of AMJAD SABRI QAWAL and how the nation mourns for him. Also Google how Police, Agencies and Military are doing a search operation in every city of P and checking every single house in P for anything illegal. It's hard to hide out stuff at one single location and hard to protect from being caught red handed. The country I am in is unpredictable. If you received once you would receive again. But please have patience. I have elaborated several times already how things from my region work. We handover the stuff and wait for it to dispatch and wait for us to be updated by customs and postals. I have yet to receive several Trackings including yours for this order of yours from P. Soon as it arrives you would be updated. Please for the sake of God I truly understand everyone's problem but please being a human first and a customer second you should also understand that these are the perks of ordering from P. I Thank YOU for your patience and understanding and hope that you would read my post thoroughly to understand the reasons behind delays from P.
(06-24-2016, 10:07 PM)bpainter Wrote: Usually I don't post on here, I read and learn.....I have been on the site for a few years now. I keep quiet unless I have a legitimate question or concern.....however, I do have to say MM has always come through for me. No matter what. He stays on top of his customer service in a big way! I have messaged him, but I think he deserves for everyone to see my message to him.
"Thank you so much for the outstanding customer service you offer as well as the great packaging that you send my orders in. You are always so honest and on top of your business. I truly appreciate that! I received my order yesterday and as always was in perfect condition."
I hope this post is in no way out of line. Thank you for reading and taking note of this wonderful vendor!
Agreed, be patient, he did you a huge favor shipping from a much more expensive country to ship from. Everyone Loves his prices, but those prices just need to come with patients. He ships when and how he thinks is best for his customers and business. MM is the man!
Also unless the issues is completely unresolved, sticking to email communication is best, when an order is in process just email.