01-01-2018, 01:57 PM
Thank you, Fury.
I completely understand MM's system. "Have a look around the site, there's plenty to see - but inquiries and orders are via email only".
That said, the Chatbox asked if I had any questions, left me alone when I responded I was just browsing, jumped back in when I had a question about regions, then stepped back when I said I was happy to browse again. It was the perfect level of customer service. I wish the rest of my on-line shopping life was like that !
Sales talk was conspicuously absent. There was never the slightest hint of them trying to get an order. It was not on their agenda. (And it was not on mine either.)
I can assure you that I would have been out of there in a flash if it had have been any other way.
Thanks again for your advice and for reinforcing MM's time-tested system.
R.
I completely understand MM's system. "Have a look around the site, there's plenty to see - but inquiries and orders are via email only".
That said, the Chatbox asked if I had any questions, left me alone when I responded I was just browsing, jumped back in when I had a question about regions, then stepped back when I said I was happy to browse again. It was the perfect level of customer service. I wish the rest of my on-line shopping life was like that !
Sales talk was conspicuously absent. There was never the slightest hint of them trying to get an order. It was not on their agenda. (And it was not on mine either.)
I can assure you that I would have been out of there in a flash if it had have been any other way.
Thanks again for your advice and for reinforcing MM's time-tested system.
R.
There's a difference between having an opinion and having an informed opinion.